At JollyFresh Tomato Mix, customer satisfaction is our priority.

We strive to deliver the freshest, healthiest tomato paste to your doorstep. However, if you are not satisfied with your purchase, we have a simple return and refund policy in place.

1. Eligibility for Returns

  • Our fresh tomato paste products are eligible for return within 7 days of purchase, provided they are unopened, undamaged, and in their original packaging.
  • To initiate a return, you must provide proof of purchase (e.g., receipt or order confirmation).

2. Return Process

  • Contact our customer service team at support@jollyfreshng.com within 7 days of receiving your product.
  • We will provide instructions for returning the product to our facility.
  • The cost of return shipping is the responsibility of the customer unless the product was delivered damaged or incorrect.

3. Refund Policy

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed within 7-10 business days, and the funds will be credited to your original method of payment.
  • Refunds are only available for products returned in their original, unused condition.

4. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, contact us immediately at support@jollyfreshng.com. We will arrange for a replacement or full refund at no extra cost to you.

5. Non-Returnable Items

  • Opened or used products are not eligible for return.
  • Products purchased at a discounted rate or during special promotions are non-refundable.